Most helpful review

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer New Reviewer

Buyer beware

1.0
Trail Appliances - Buyer beware
Trail Appliances - Buyer beware
Trail Appliances - Buyer beware
Trail Appliances - Buyer beware
Trail Appliances - Buyer beware
I bought a microwave 2.5 months ago and also purchased installation services. The installation went very wrong, the door was not opening, plus multiple oversized hole were made in the kitchen cupboard. I complained right away. They acknowledged that installation went very poorly, promised to do something about it. Nothing happened during 2 months despite my continuous calls and e-mails. Very poor services. Definitely recommend staying as far as possible from these guys.

User's recommendation: Do not use their services.

View full review
Comment
Helpful 0 Not helpful 0
Report
ID
#4059814 Review #4059814 is a subjective opinion of poster.
Cons
  • Terrible installation services and terrible customer services
Loss
$300
Preferred solution
Apology

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer New Reviewer

Washing machine broke down two weeks after purchasing and will not fix it for us

1.0
Poor service for customer satisfaction defective product told we are on are own to find someone to help .
View full review
Comment
Helpful 0 Not helpful 0
Report
ID
#4212031 Review #4212031 is a subjective opinion of poster.
Location
Calgary, Alberta
Preferred solution
My washing machine fixed ,we have only had it for about two weeks and broke down. Will not help as they sell it but won't fix it

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer New Reviewer

Good follow up on range and dish washer

A sales named Adam D'Eca had done a great job on following up with the purchase of a range that was out of stock due to warehouse miscommunication of the inventory stock level. Adam did everything he could with the best effort to match us a 95% similar range within 3 business days allowing us to be able to use a new range in Xmas this yeay

User's recommendation: Great customer services ex.

View full review
Comment
Helpful 0 Not helpful 0
Report
ID
#4190294 Review #4190294 is a subjective opinion of poster.
Location
Calgary, Alberta

Update review from 6 months ago.

Got I finally got in touch with whirlpool Toronto who acknowledged that trail did not have the authority to fix our problem but whirlpool does. The issued a full purchase price credit to trail on our behalf for us to return the defective stove and choose a new one. Sharon at trail was excellent, we chose a new stove ( not a Maytag) and we are very pleased with our selection. It did make us realize how the Maytag product had become so cheap in the quality of the range..

User's recommendation: Deal with the manufacturer.

View full review
Comment
Helpful 0 Not helpful 0
Report
ID
#3372047 Review #3372047 is a subjective opinion of poster.
Location
Calgary, Alberta

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer New Reviewer

New stove does not work. Repair person has ordered 2 parts in January 2021 when the stove was delivered. We are still waiting for the parts to repair theNEW stove.

1.0
I cannot get answers on when my warranty actually starts. My old stove with a few problems was much better than this POS. The quality, user friendley, does not exist for this product.

User's recommendation: Don’t buy from trail.

View full review
Comment
Helpful 0 Not helpful 0
Report
1 comment
#2069098

Whirlpool has since agreed to take back the stove and issue a credit to trail to apply the credit to anew stove. We now have a Samsung stove that so far has been great

Reply
0 0
ID
#2819826 Review #2819826 is a subjective opinion of poster.
Location
Calgary, Alberta
Cons
  • Do not stand behind their products
Loss
$1600
Preferred solution
Deliver product or service ordered

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer New Reviewer

Terrible Customer Service

1.0
Absolutely terrible service by Richard the salesman, Lucky the store manager &; Sampat from resolutions team. I bought appliance package for the whole house worth $40000.00 about a year ago. Got most of the appliances delivered 2 1/2 months ago. Suppose to give me...
View full review
Comment
Helpful 0 Not helpful 0
Report
ID
#2539188 Review #2539188 is a subjective opinion of poster.
Location
Richmond, British Columbia
Preferred solution
Deliver product or service ordered

Happy