Trail Appliances

We purchased a Whirlpool washer early May and it was delivered May 23. It doesnt work.

It squeals and thuds. We were told by the installer that the drum was defective and it needs to be replaced

A certified Whirlpool repairman was sent out early June. MSH which is for our area. Compared to the Trail installers this gentleman was rude and abrupt.

I will fi.

It but the part will take a long time. Not the words to hear when you have just spent a few thousand dollars on a new machine!

Last word Maybe July 22 for the parts to arrive

Very unsatisfied

Siti the salesperson, once the sale was done he is not helpful

Entered our phone number wrong at the beginning which caused many problems S well as spelled our name wrong

I cant add the invoice because Siti emailed it to the wrong email

Promises to return calls end of day but never does

We have been told by several people that they never tested the machine before it left Trail or they would have heard that it wasnt working

I bought a new fridge that could not be delivered because of Covid. They sold me a floor model that they promised was like new.

When we took it out of the box it had dents in each door. They said as we had signed off on it their was nothing they would do.My contractor complained and did not get anywhere. I took over and finally got someone to pay attention to me by going to head office and sitting in the lobby. Meanwhile the warranty was running down.

Only one of the doors ended up getting replaced and it does not match the other two doors.

The door is not flush with the others. Now my ice maker is broken and my temperature gage is set to one temperature. So much for like new. I bought my total appliance package from Trail but never again will I use this company.

My contractor no longer buys from them either.

Their customer service is so non existent that by the time they look at things your warranty is void. hey should have added the warranty time to the amount of months that they stonewalled us.

Absolutely terrible service by Richard the salesman, Lucky the store manager &; Sampat from resolutions team. I bought appliance package for the whole house worth $40000.00 about a year ago.

Got most of the appliances delivered 2 1/2 months ago. Suppose to give me fridge and freezer panels and handle in the package. Didn't give me those either. Dacor freezer didn't come with all the necessary parts, so it doesn't make ice.

Bosch dishwasher didn't come with all the parts & power supplies. Fisher paykel dishwasher came damaged. My fault that it got installed like that. Now they don't want to get that sorted out.

Not even repair it, Eventhough they gave me 2 year warranty on all appliances.

No luck whatsoever after numerous emails and phone calls.

Now they don't even answer my phone calls, very disappointed. Would never recommend recommend Trail appliances

I have never had such disappointing customer service. I purchased several appliances for a new home with Trail appliances, I am a single person living on my own, so the appliances definitely do not get over used.

Both my refrigerator and the clothes dryer have had problems. Trail informed me that in order to have someone come out they need to pre-bill me for both appliances, NOT the single visit. $90 for the first and $35 for the second appliance, time spent is over and above. The appointment was booked and pre-paid however not confirmed, I received no confirmation of the appointment.

I was called at 7am the morning of the appointment, unfortunately I was out of town.

Trail now requires a $50 no show fee, and it's another months wait. Based on this experience I would not recommend purchasing appliances with this company.