Not resolved
1.0
Details
Customer service
Ease of Use
Value for money
Warranty
0 comments

All of our high-end appliances in the entire home come from Trail. When one of them failed (still under manufacturer's warranty), we called Trail for repair.

They sent a technician (Sergiy G.) who was less than excited to attempt repairing the issue. Unfortunately, he said "the problem was huge" and "he wasn't an installer" and "it was serious"...so he needed to go back, talk to his boss, order some parts. He was way more concerned about the floor and doing any damage than repairing the appliance, so I guess he must have been stung on that before.

And now our endless nightmare begins... They called to rebook and said they received the parts. Then they called to rebook saying they didn't have all the parts and it's "just the way their system works" - if 1 part comes in yet 3 are needed, it says all the parts are there. What $&@$ing type of system is this?

Then all the parts are in (maybe) and they rebook. They need 2 technicians and on the first attempt, they fail to book in 2, so I am left waiting at home and get rebooked again.

Then they no longer have the parts (again). Then they don't know when the parts will come.

The stars finally align, and all the parts arrive and they have 2 technicians. Sergiy G. and his buddy arrive, and they get to work. They make some type of switch, it takes about 1.5 hours, and then I get the bad news. IT IS STILL NOT FIXED. According to Sergiy, now we need another part, and it's very grave. We should take the entire appliance out and it needs to "go to the shop" ie: the appliance hospital. I was like, really?

They leave and I am beyond angry. We speak to a few people at Trail and their only solution is for someone to come and get the appliance and diagnosis it the shop.

THIS IS 7+ WEEKS FROM THE FIRST REQUEST FOR SERVICE!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

7+ WEEKS!

So no, we don't really feel like having our high-end appliance pulled out, and bounced down to Annacis Island, only for them to tell us that they can't and won't do anything about it, as it is our fault (they are now suggesting this). Even though they do put some blame on Sergiy G. for misdiagnosing the problem to begin with. No.

Coincidentally, we then called the manufacturer and had told us NEVER CALL TRAIL for repair. They make no money doing a repair that might be slightly more difficult so they'll try to get out of it or do as little as possible. He also said there is virtually never a need to bring an appliance to the shop. He said they won't do a thing for you, so it's best just to call the manufacturer direct. Lesson learned, but here's a more valuable one...

Don't buy your appliances at Trail. Just don't. They don't honour their end of the sales and warranty agreement. Don't give them your hard earned money. They don't deserve it.

Reviewer is in unhappy mood. Please immediately contact the author of this review to discuss poor customer service of trail appliances repair. Trail Appliances needs to read this review and look into the issue (if any) according to poster's claims.

Other people also mentioned trail appliances repair in their reviews. You may find this information helpful for further shopping at Trail Appliances.

Had an Experience with Trail Appliances?

Write a review

Comments

Terms of Service
Post Comment
Cancel

You May Also Like

Samsung Electronics - Poor Quality Warranty Repair; Bad Customer Service Samsung Electronics "Refrigerator never made crushed ice – only whole cubes with the sides slightly shaved. Was that this was normal and not to worry about it, things would clear up on..." Read more Ge Appliances - GE Monagram Refer bad parts WR55X10490 Ge Appliances "Copy of E-mail I sent GE:I spent thousands of $$$ on putting all monogram appliances into my re-modeled home, purchased from Spencer’s in Phoenix AZ.The Refrigerator (ZISS480DRISS) broke…of course following..." Read more DONT EVER BUY FROM PROPERTYROOM.COM Propertyroom "LUCKY FOR US---THEY DEMAND A CREDIT CARD FOR PURCHASES. CALL YOUR CREDIT CARD COMPANY AND DISPUTE THE TRANSACTION. YOU ARE NOT CHARGED AND THEY ARE NOT PAID UNTIL THE COMPLAINT..." Read more Swagtron - Used product shipped when I ordered new - no customer service Swagtron "I ordered a new X1 hoverboard 9 days ago from Swagtron (directly from the swagtron.com website). I attached the ad here. It says specifically it is a "New" hoverboard for..." Read more Scotiabank - Bad cybersecurity Scotiabank "I've been documenting for years, the abysmal cybersecurity at Scotiabank. I personally think they're a dangerous bank to be with. I've now started to serialise to YouTube some of the..." Read more Marks Work Wearhouse - Denver Haynes pants left me with chemical burns Marks Work Wearhouse "I bought a few pairs of their Mia pants and wore them without washing them first. They have a little warning about dye transfer that I found later. What happened..." Read more Amirite allows hate speech...for SOME. Amirite "Right now , Tiffatty has posted the following on Amirite.com. ~ "Hey Neo ***, If you want to get a beautiful look at the solar eclipse, look at the sun..." Read more Great Value Wal Mart - What is this in my FGreat Value French Fries?? Great Value Wal Mart "I opened a brand new bag of Great Value french fries and found a foreign (food) object in there. WHAT IS THIS? It looks like it could maybe be chicken..." Read more